Thirty days to return an unfitted part. Here is how it works.

The window

Thirty days from delivery on an unfitted part in its original packaging, with any seals intact.

What cannot come back

Anything fitted, installed or marked. Electrical parts once the seal is broken. Special-order and custom parts made to your specification.

Wrong part sent

Our error, our cost. Tell us within 7 days, send a photograph of the part and the label, and we send a prepaid label plus the correct part.

Wrong part ordered

Send it back within 30 days at your cost, unfitted and packaged. We refund the part price once it passes inspection.

Faulty parts

Covered by the manufacturer warranty on the product page. We handle the claim for you; expect an inspection before a decision.

Refunds

Back to the original payment method, 5 to 10 business days after the return passes inspection. Delivery charges are refunded when the fault is ours.

Questions about this policy? Get in touch.